Our returns policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund. To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. The item(s) must be in the original packaging, not be washed or worn, have no hairs, scents or odours, have the labels still intact and deemed fit for resale. If the original packaging is not available please use a suitable alternative. In the unlikely case of a return or exchange the customer must arrange and pay for shipping. If you wish to exchange your item for another product we will ship the new product to you free of charge. If you would like full information on our returns policy visit our returns policy page here.
If you are returning a faulty or damaged item please provide us prior notice via email at firstname.lastname@example.org stating your order number (example: #DX0920UK) and your delivery address.
2. Send the items in their original packing to our returns address. We included a returns label with your parcel showing our returns address which you can stick onto your returns parcel. Please note this is just a returns address label and will not cover any postal costs.
3. Using your preferred courier send the item(s) back to us. We advise that you use recorded/tracked delivery as the return item(s) are your responsibility until we receive them. Please note if your item(s) are not sent using tracked or recorded delivery we will not be held accountable for any damage or loss.
WHAT HAPPENS NOW?
WHAT SHOULD I DO BEFORE RETURNING MY ITEM(S)?
Before returning your item(s) to us please put it back in the original packaging, if the original packaging is not available please use a suitable alternative. Please ensure that you have completed the returns form fully and included the form in the package, if you require any help or additional information please contact us before returning the item(s). We advise that the returns address is visible and securely fastened to the outside of the packaging.
PO BOX 708