D'EAUX BUTTERFLY

OUR POLICY:
Our returns policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund. To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. The item(s) must be in the original packaging, not be washed or worn, have no hairs, scents or odours, have the labels still intact and deemed fit for resale. If the original packaging is not available please use a suitable alternative. In the unlikely case of a return or exchange the customer must arrange and pay for shipping. If you wish to exchange your item for another product we will ship the new product to you free of charge. If you would like full information on our returns policy visit our returns policy page here.

If you are returning a faulty or damaged item please provide us prior notice via email at returns@deaux.co.uk stating your order number (example: #DX0920UK) and your delivery address.

 

HOW DO I RETURN AN ITEM?
1. Complete the returns form included in your delivery parcel if this cannot be found you can download the form here (please allow up to 30 seconds for this form to appear).

2. Send the items in their original packing to our returns address. We included a returns label with your parcel showing our returns address which you can stick onto your returns parcel. Please note this is just a returns address label and will not cover any postal costs.

3. Using your preferred courier send the item(s) back to us. We advise that you use recorded/tracked delivery as the return item(s) are your responsibility until we receive them. Please note if your item(s) are not sent using tracked or recorded delivery we will not be held accountable for any damage or loss.


WHAT HAPPENS NOW?
Please allow up to 14 days (including shipment window) for your return to be processed, and please allow an additional 5-7 days for card transactions to be reimbursed. Once we confirm receipt of your item(s) you will be sent an acknowledgement email. We will then begin to process the return and we will get back to you within 3-5 working days regarding the outcome. Subject to our privacy policy and terms of service we hold the right to reject any return with correct reasoning.

  
WHAT SHOULD I DO BEFORE RETURNING MY ITEM(S)?
Before returning your item(s) to us please put it back in the original packaging, if the original packaging is not available please use a suitable alternative. Please ensure that you have completed the returns form fully and included the form in the package, if you require any help or additional information please contact us before returning the item(s). We advise that the returns address is visible and securely fastened to the outside of the packaging.

RETURNS ADDRESS: 
D'ÉAUX LTD
PO BOX 708
BURY
BL8 9UG

 

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